Sales Tax & Shipping
Our No Sales Tax Promise
Unless you are from Minnesota you will never pay sales tax.
We are required by law to collect sales tax if we make a sale in the same state we do business. Because we have only one location in one state, sales tax does not need to be collected outside of our state. However, in some states, individuals are required to claim/pay sales and use tax on their yearly tax returns.
If you live in Minnesota, you will be charged the required sales tax on your order.
Residential deliveries are deliveries that are made to non-commercial addresses regardless of the presence of a company name at that address. Only heavyweight deliveries (see below) are subject to these additional charges. To avoid these additional charges other options are available for delivery such as shipping them to the nearest truck terminal for pickup in your area or by shipping it to an alternate address such as a work address. These charges are incurred due to the need for switching your order from a large truck to a smaller one for delivery to your home. Large trucks cannot drive onto residential streets. Please contact our office for additional information and rate quotes.
Lift Gate Deliveries
Lift gate trucks are specially designed trucks that have a lowering system to remove your product from a truck to the ground. This can be added at an additional charge if there is no way for you to remove such a large package yourself. Please contact our office for further information and rate quotes.
Lightweight is a term that refers to items weighing less than 100 lbs (unless otherwise noted). These are standard items that can easily be shipped via UPS or FedEx based upon their lightweight or smaller package dimensions. These items can be shipped to any commercial or residential location easily via a common freight carrier.
Heavyweight is a term that applies to equipment weighing more that 70 lbs (unless otherwise noted) or of which the package size exceeds maximum dimension shipping capacities. These items normally ship via a freight carrier to your location. Residential charges may be incurred due to the need to switch your order from a larger truck (like an 18 wheeler) to a smaller one to be able to drive up residential streets.
Freight Damage is the Customer’s Responsibility
We don't experience many problems with freight damage but it does happen on occasion.
It is very important to check your freight package for any damage before signing for it. If damage is present you have the right to decline delivery. We recommended this only if the damage is severe or more than surface damage. A light dent or scratch in a panel can be replaced easily but any damage to the engine area or any signs of the package being dropped are grounds for refusing your package. If you decide to keep the package make sure all damages are noted on the delivery bill before you sign. We also suggest you take photos of the damage if possible. You will be responsible for filing a claim with the freight company for damages. Consult the driver for instructions on filing a claim and a number to call to file your claim.